Your account. Your choice.
Delete your Giddy Pets account
You can request deletion here even if you have already uninstalled the app.
Request deletion by email
Email hello@giddypets.co.uk from the email address associated with your Giddy Pets account. Use the subject Giddy Pets account deletion and tell us you want your account and associated personal data deleted.
We may need to confirm that the account belongs to you before completing your request. Do not send a password, sign-in code or payment-card details.
Email a deletion requestIf the button does not open your email app, copy hello@giddypets.co.uk into your usual email service. We respond to data-rights requests within one month.
What gets deleted
- Your pets and their details
- Care reminders and notification settings
- Saved addresses
- Your account and sign-in details
Deletion is permanent and cannot be undone. Recurring pet-supply subscriptions are cancelled before account data is removed. Already-paid orders and outstanding refunds are handled separately.
What we have to keep
Past orders are kept as anonymous records: your name, email address and delivery address are removed. Accounting records are retained for six years. See the privacy policy for our data-retention practices.
Other ways to manage your data
In the Giddy Pets app, open Profile → Delete my account to use the in-app deletion flow.
To request deletion of particular data without closing your account, email hello@giddypets.co.uk and describe the information you want removed. We will explain if a legal obligation requires us to retain anything.